Managing Fee and Client Complaints – Practical Strategies for Practice – Leo Cussen Centre for Law

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Managing Fee and Client Complaints – Practical Strategies for Practice

Managing Fee and Client Complaints – Practical Strategies for Practice

$175.00
$175.00
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Fee disputes and client complaints are critical risks for legal practitioners. If mishandled, they can lead to regulatory scrutiny, financial loss, and reputational damage, regardless of seniority or experience. 

This seminar delivers practical strategies for minimising disputes, recovering fees, and managing high-conflict clients with professionalism and ethical integrity, including: 

  • Common pitfalls in engagement, billing, and recovery. 
  • Techniques to prevent escalation and risks in pursuing unpaid fees. 
  • Mistakes in dispute handling and how to avoid them. 
  • Understanding client behavior and conflict triggers. 
  • Ethical and professional conduct under pressure. 

This seminar is full of practical takeaways with actionable strategies to safeguard fees, strengthen client relationships, and manage disputes effectively.